Shipping & Delivery

At SpecialEyes, we understand the importance of timely and secure delivery of your eyewear. While we aim to provide specific shipping and delivery information based on your location and order, here are some general guidelines.

• Processing Time: Once you've placed your order, our team will process it as quickly as possible. This includes verifying your prescription (if applicable), inspecting your frames, and ensuring that your lenses are crafted to perfection. Processing times may vary based on the complexity of your order.
• Shipping Method: We use trusted carriers to deliver your eyewear. The shipping method you choose during checkout will determine the estimated delivery time. Options may include standard shipping, express delivery, or in-store pickup (if available).
• Estimated Delivery: The estimated delivery time will depend on your location and the shipping method selected. During the checkout process, you will be provided with an estimated delivery date based on your shipping address.

Shipping costs are generally calculated based on the weight of your order, your location, and the shipping method you have chosen. We aim to offer economical shipping rates and may provide free shipping promotions during certain times.

You can track the status of your order by using the tracking number provided once your eyewear is shipped. This allows you to monitor the progress of your delivery and estimate when it will arrive.

• Prescription Eyewear: If you've ordered prescription eyewear, it's essential to ensure that the prescription is correctly filled. We take great care to verify your prescription, but it's also crucial to double-check your order when it arrives.
• International Orders: For international orders, customs regulations and duties may apply. Be aware of your country's import policies and any additional costs that may be associated with international shipping.
• In-Store Pickup: If you've selected the in-store pickup option, please visit our location during our business hours to collect your order. Our team will ensure that your eyewear is a perfect fit before you leave the store.

If you have specific questions about shipping and delivery related to your order, please don't hesitate to reach out to our customer service team. We are here to assist you with any inquiries or concerns you may have regarding your eyewear purchase and its delivery. Your satisfaction is our top priority, and we aim to make the shipping and delivery process as convenient and straightforward as possible.